Even though the facts above are quite old and focused on US residents, the tendency remains in every country.
Clients leave silently, but good coverage in social media is provided if they talk about it. Investing in good customer service and a humane approach to customers is a magic wand that will transform the business, increase sales, and eliminate competitors.
If you want to improve your customer support quality but do not know where to start, please, email at email@example.com "Make my team better" in the subject line, and we will help. If you come across similar studies, please, share, and we will update the article accordingly.