Even if the product or service you offer is not ideal, the customer is likely to stay with you when he is sure that the product is constantly improving and the team delivers great support. Of course, not all customers are dedicated to you that much - some of them want to get an immediate solution, and they will switch to competitors with no hesitations. However, outstanding customer service mitigates a disappointment in a growing yet promising product. The core of the support services aligns with fundamental human needs and feelings: to be heard, understood, and cared about.
We have put together 10 tips on how to provide even better support and to build a business that is loved.