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DECEMBER UPDATES
We made the request card looks better, added sorting of active chats by the response time, and the widget now has automatic chat initialization.
Julia Shovgenya
Project manager
While we are making wonderful plans for the coming year, let's close out the current one with our updates.
Request card
Keep our eye on the interface. The application form contains less blank space and more information on a display.
We added some adoption tips to the query list: the column with SLA adjusts to the column content and does not paste the values together.
Client's card
We do not stop there and keep working on completing the customer card with valid information.
When using Viber, the following information from the messenger gets into the client card (if not filled out earlier):
When using Viber, the following information from the messenger gets into the client card (if not filled out earlier):
- An avatar;
- A name;
- Client ID.
Triage active chats by the response time
Chat sessions organization is now based on the date of the last message (new to old). The latest message may be from both the customer and the operator.
Widget. Auto-initialize the chat
When you're switching from page to page on the site, the chat doesn't close, the dialogue with support stays active without interruption.
We also correct the bug by flagging chat as missed when the user switches between pages.
To activate the setup, contact our support team at support@usedesk.com.
We also correct the bug by flagging chat as missed when the user switches between pages.
To activate the setup, contact our support team at support@usedesk.com.
A new way of authorization in amoCRM
Because amoCRM switched to a new system and declined the API key, we redesigned the integration settings and finalized the permission.
You can now configure the API-less integration. Just log into amoCRM and use two parameters:
amo_username
amo_domain
You can now configure the API-less integration. Just log into amoCRM and use two parameters:
amo_username
amo_domain
Please refer to the manual for details.
Office 365 Mail
A new way to connect to Office 365 mail.
If you're using Office 365, you can set up an outgoing connection. And we are moving on! There is an "incoming connection" waiting for us, but in the meantime, give it a try and write us feedback on the current functionality.
If you're using Office 365, you can set up an outgoing connection. And we are moving on! There is an "incoming connection" waiting for us, but in the meantime, give it a try and write us feedback on the current functionality.
API updates
We added the "position" parameter to creating and updating the new client, which will allow changing the "Position" field in the client card.
In the client list query method in the server response, the email field now returns data only in string format.
You can now create a new conversation with an existing customer on the system (client_id setting).
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