3 updates for march 2024

New type of report: report on custom fields

Generating an agent report in the background

WhatsApp Business: new connection

New Integration: Hubspot. Updated integration with AmoCRM. Modernized search by tickets

We developed new functionality for outgoing messages, built integration with Asodesk, and updated the application for iOS.

We made changes to the widget interface, launched the widget online demo and limited the size of stored files

We worked on the widget, made trigger macroses for new users and updated the error pages design

October 2022 updates. Updated the app for iOS and Android, expanded the rules’ application

Changes in the helpdesk-system Usedesk

Tips for Effective Communication with Customers: general rules, how to communicate with emotional clients and notes about underlying errors

Any company that can build its brand on exceptional service will increase its value by at least 25%. In reality, it can be 100%, 400%, and even more. To back up this claim, just look at well-known companies that understand and actively use the power of exceptional customer service.

Any tech support person will tell you that the most challenging part is working with high-powered customers.In the article, we reveal our secrets and give step-by-step instructions for four typical situations.

You spend tons of money on marketing, advertising, and content to get people to visit your site and ask a question. And so a potential client finally asks the support about the tariffs or the characteristics of the product. Your employee gives a specific answer and carefully sends a link where you can find more information. Congratulations, chances are you just lost a customer.

In the first part of the article, I examined 5 types of customers: how to recognize and communicate with them. Today we'll take a look at the other 6

Handle delicate situations with grace

To prevent your charts and diagrams from going to waste, we are here to help you identify what really needs to be measured

How to find an appropriate approach to your customers

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