Alexandra Shiryaeva
Chief Customer Officer at UseDesk
The title of an omnichannel customer support system is a desirable one, and we have no hesitation in admitting that we successfully cope with that.

Now, Instagram Direct became available among the channels that you can connect to Usedesk, and use it in the same way as Facebook, Vkontakte, Whatsapp, Viber, and Telegram.

All incoming messages are received in the form of a chat messages, and when a chat conversation is over, you can ask the customers to evaluate their support experience, similarly, as you can do it using other channels.
Integration with Instagram is not included in the base subscription package; please email us at support@usedesk.com to learn more about adding Instagram Integration.
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