There are topics that can not be left on their own. Let's say the user canceled the subscription, but the next month the money was still written off. Support writes: «Expect a refund within three days». Several days pass, and the client returns in anger to ask where the money is.
This is a complex request. To solve it, you need to contact the bank, initiate the cancellation, wait until the money is returned and reflected on the client's account. In other words, the essence of the issue - money - does not directly depend on support. You can stop the situation if you place the accents correctly: