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[BEFORE/after] Lime Loan
About the company
- IndustryOnline Loans
- CustomersCompany's borrowers
- 3Countries covers Lime
- 15People on the support team
"We use a lot of reports and filters. You can unload almost any information you are interested in from Usedesk. With the help of tags, you can pull out exactly "what you need." CSI shows how the client treats us, helps identify our weaknesses and promptly close them" - Head of Customer Support Center
Before Usedesk
Customer requests were processed in Zendesk; only email was connected, requests from social networks were processed separately. We were looking for a domestic service with Russian-speaking operational support that was cheaper and had the ability to combine all channels of communication.
With Usedesk
Several emails, Odnoklassniki, Vkontakte and widgets on websites are connected to Usedesk. All in a single window. This reduced the first response time by 1.5 times!
Usedesk support works at a convenient time and answers any questions about the service settings online.
Usedesk support works at a convenient time and answers any questions about the service settings online.
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