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[BEFORE/after] Royal Canin
About the company
- IndustryProduction of dog and cat food
- CustomersDog and cat owners, breeders and retailers
- Since 1968When the company was established
- 34People in the support team
ROYAL CANIN® offers healthy food for pets. The company motto is "Knowledge and Respect."
Before Usedesk
The company needed to digitize clients' requests from several non-voice communication channels (including social networks, messengers and several email boxes) to categorize them and provide reports. Without a specialized, user-friendly tool, this task required a lot of inefficient manual work.
With Usedesk
It's safe to say that we've achieved omnichannel through non-voice channels. We managed to organize the work of several teams for different projects. The results achieved by the agents became transparent to the company and efficient in terms of resources. Now the satisfaction index for CSI support is 95 percent.
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