[BEFORE/after] "Simplewine"

About the Company
  • Industry
    Online store
  • Customers
    Customers ask questions about products and orders
  • 25
    Years on the market
  • 6
    People on the support team
"Usedesk is a great product that allows for the most lively dialogue with the client," said the Head of Operations.
Before Usedesk
Customer requests were processed in Zendesk, only email was connected, requests from social networks were processed separately. We were looking for domestic service with Russian-language operational support that was cheaper and had the ability to combine all communication channels.
With Usedesk
Several emails, Odnoklassniki, Vkontakte and widgets on websites are connected to Usedesk. Everything in a single window. This made it possible to reduce the first response time by 1.5 times!

Usedesk support works at a convenient time and answers any questions about setting up the service online.
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Книга Юздеска о клиентской поддержке
Книга Юздеска о клиентской поддержке