Consistency in support interactions is essential, especially as users shift between channels. Chatbots can provide a seamless experience across apps, websites, and social media, ensuring that users receive reliable assistance wherever they interact with the brand. For example, KLM Royal Dutch Airlines uses its chatbot across multiple platforms to answer travel-related questions, manage bookings, and even provide travel updates, ensuring that users have a uniform support experience.
For mobile apps integrated with omnichannel support, chatbots offer a cohesive experience across platforms. Whether users start an inquiry in the app and follow up via email or social media, chatbots help maintain consistency in responses, strengthening brand trust and creating a unified experience.