Features
Multichannel Support
Multitasking Chat
Automation
Reports
Integration
Knowledge Base
SDK for iOS & Android
Usedesk is on your smartphone
Product Tour
For whom
Enterprise clients
Small business
Clients
Pricing
Blog
Log in
Request a Demo
Br
Es
Features
For whom
Clients
Pricing
Blog
Log-in
Watch demo
Try for free
Br
Es
Multichannel support
Messengers, social networks, and mail - all the channels you need in one interface
Multitasking chat
Multitasking online chat with messengers on the site
Automation of work with requests
Reduce response time and minimize routine operations
Reports
Track the quality of work for each agent, department, or company as a whole
Integrations
Make Usedesk compatible with the systems you use to improve your customer service
Knowledge Base
Save and accumulate instructions and knowledge with Usedesk
SDK for iOS & Android
Clients will get your support without leaving the app
Usedesk on your
smartphone
All support features at your fingertips
Product Tour
See how you can use Usedesk to improve your interaction with your customers.
Enterprise clients
Small business
Request a Demo
Send us a request for an online demonstration at the time that's convenient for you. We will give you an overview and answer any questions you may have about the system.
Select Time and Date
Company information
For example, write how many support employees you have now, which channels you use, how many calls you receive per day, etc.
Required field
Please put a correct email
Please put a correct name
Please put a correct contact phone number
Request a Demo
Required field
Please put a correct email
Please put a correct name
Please put a correct contact phone number
By clicking the button, you agree that you have read our
Privacy Policy
Interview
Support team
Tools
Updates
Communication
Interview
Support team
Communication
Tools
Updates
Interview
Support team
Tools
Updates
Communication
Interview
Support team
Communication
Tools
Updates
Search
Usedesk has now more options for customization of support, its automation, stability and security
August updates
All articles
FEBRUARY UPDATES
Knowledge base. Adding Anchors and Slack Integration. We will tell you what you can use right now.
Infaprim: with the help of Usedesk, we create brand loyalty on social networks and in marketplaces
The company works only through distributors, so why does it need a support service? After all, that's the seller's job. But the company decided otherwise.
MARCH UPDATES
Webhooks about new comments and changes in a ticket. Search articles. Main menu icons. Sections «Chat» and «Tickets». We will tell you what you can use right now.
APRIL UPDATES
We made Usedesk friends with personal Telegram accounts, taught the system to see replies linked to the message, added the display of widget buttons in the Usedesk interface and standard forms in the widget's chat
MAY UPDATES
Agents now have a new way to take a request to work, privacy has been added to the integration with Slack, and iOS device owners have a new knowledge base. Android is next.
RULES FOR EFFECTIVE CUSTOMER SERVICE COMMUNICATION
Tips for Effective Communication with Customers: general rules, how to communicate with emotional clients and notes about underlying errors
UPDATES OF JUNE
The main report has been deepened, the rights of administrators have been expanded, and the widget chat has been refined. For more details, see the summary of updates.
UPDATES OF JULY
Only two updates, but what are they! The request interface with comments in VKontakte has been updated, and automatic distribution has been added for all
We know a lot about customer service
Once every two weeks, we will send exciting and valuable materials about customer service - articles, cases, and system updates. Do you mind?
{"0":{"lid":"1531306243545","ls":"10","loff":"","li_type":"em","li_name":"Mail_usedesk1","li_ph":"Your email","li_req":"y","li_nm":"Mail_usedesk1"},"1":{"lid":"1600860657578","ls":"20","loff":"","li_type":"hd","li_name":"gclid","li_nm":"gclid"},"2":{"lid":"1613561062473","ls":"30","loff":"","li_type":"hd","li_name":"NEWS-RU","li_value":"NEWS-RU","li_nm":"NEWS-RU"},"3":{"lid":"1613563497277","ls":"40","loff":""}}
Interview
Support team
Communication with customers
A matter of technology
Usedesk Updates
Invaluable first-hand experience of department heads
How to recruit, evaluate and motivate employees
How to talk to clients to make them feel good
Customer support processes and tools
New features, upgrades, and other novelties
Selection of articles for all occasions
We Wrote the Book
Practical tips about customer service that works
Learn More