Customer Service Blog

Usedesk has now more options for customization of support, its automation, stability and security

FEBRUARY UPDATES

Knowledge base. Adding Anchors and Slack Integration. We will tell you what you can use right now.

Infaprim: with the help of Usedesk, we create brand loyalty on social networks and in marketplaces

The company works only through distributors, so why does it need a support service? After all, that's the seller's job. But the company decided otherwise.

Webhooks about new comments and changes in a ticket. Search articles. Main menu icons. Sections «Chat» and «Tickets». We will tell you what you can use right now.

We made Usedesk friends with personal Telegram accounts, taught the system to see replies linked to the message, added the display of widget buttons in the Usedesk interface and standard forms in the widget's chat

Agents now have a new way to take a request to work, privacy has been added to the integration with Slack, and iOS device owners have a new knowledge base. Android is next.

RULES FOR EFFECTIVE CUSTOMER SERVICE COMMUNICATION

Tips for Effective Communication with Customers: general rules, how to communicate with emotional clients and notes about underlying errors

UPDATES OF JUNE

The main report has been deepened, the rights of administrators have been expanded, and the widget chat has been refined. For more details, see the summary of updates.

UPDATES OF JULY

Only two updates, but what are they! The request interface with comments in VKontakte has been updated, and automatic distribution has been added for all

We know a lot about customer service

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We Wrote the Book

Practical tips about customer service that works

Книга Юздеска о клиентской поддержке

Книга Юздеска о клиентской поддержке